Delivery FAQs

We operate primarily within Toronto, although we service parts of North York, Etobicoke and Scarborough. All “M” postal codes are within our delivery area.

Monday to Friday 9:00 AM to 5:00 PM
Last pickup at 3:30 PM
At this time, we do not complete deliveries on the weekend.

We are closed on all public holidays including:
New Year’s Day
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day

Additionally, we are closed from December 24th, 2026 to January 3rd, 2027. We re-open on Monday, January 4th, 2027.

All customers must create an account with us to place an order.

At this time, Good Foot Delivery does not offer shipping supplies. You are responsible for ensuring your orders are properly packaged. Couriers do not accept responsibility for any products damaged due to poor packaging by the customer. The Courier reserves the right to refuse products they consider improperly packaged without liability to deliver the package on time. Refunds will not be issued for improperly packaged products.

Because our Couriers deliver orders by foot and public transit, we are limited with the size, weight, and sometimes the types of items we can deliver.

We accept packages in varying sizes, however we generally cannot accept packages that are larger than a milk crate, measuring 12″ X 12″ X 12″.

There are some exceptions to our size specifications. If you have a package larger than this that you’d like us to deliver, please contact us directly before placing your order to see if we can accommodate your request. Additional fees may apply.

We accept orders up to 8 lbs and no bigger than a milk crate, with some exceptions. If your package is larger or heavier than this, please contact us directly to see if we can accommodate your request.

If your order is too heavy and can be divided, we may suggest that the order be split into multiple deliveries. This allows us to send more than one Courier to complete the order.

There will be additional overweight fees applied to your order if you fail to place more than 1 order for an over-weight or over-sized item without prior approval. 

For a Basic order, the cut-off time is 1:00pm. For an Express order, the cut-off time is 3:30pm. Please note, that exceptions apply.

Due to the time sensitivity of deliveries, you are not able to amend or cancel a delivery on your account. We ask that you reach us from 9:00am to 5:00pm by phone at (416) 572-3771 or email us at info@goodfootdelivery.com with any requested changes.

Absolutely! Before you finalize your order, simply select the “Request Signature” option at checkout to require a signature upon delivery.

Yes! When placing your order, you will be asked for permission to leave the package with a concierge and/or in a safe location (e.g. in front of the unit door, behind a porch planter, etc.) You can also leave specific delivery instructions for us in the comments section of the order form. Useful information includes details of the spot where the package can be dropped off (e.g. unit door, behind porch table or planter), building buzz code. We will also send you an email confirming delivery. Our Couriers may call you if needed.

All of our deliveries have real-time status tracking with live updates. You can monitor your delivery in your account using your order number to see when the order has been accepted for dispatch, is en route to pick up, en route to drop off, and delivered. 

Once your package has been delivered, you’ll receive a confirmation email with key details, including the delivery location, time, and recipient name. If the package was not handed directly to the recipient, a photo will be included showing where it was left.

If we’re unable to complete delivery according to the order instructions, our Customer Service team will contact you to discuss next steps. We’ll never leave your package unattended unless you’ve instructed us to, and if anything unexpected comes up, we’ll always check in with you first.

You will receive an order confirmation email once the order has been completed. This will include the name of the recipient. If it has been delivered to a concierge or reception desk, this will be indicated as well. Alternatively, you can find information on who accepted the package on your Good Foot account through your order history. Select the order you are inquiring about and all the details regarding the delivery should be there.

For standard accounts (both individual and business), your credit card will be automatically charged once the order is completed.

Businesses planning to place multiple weekly orders can contact us to discuss monthly invoicing options (via QuickBooks, EFT, or cheque).

Please note that we do not accept cash or e-transfers, and our Couriers are unable to accept payment at the door (no exceptions).

We will investigate each instance on a case by case basis to determine if a refund is applicable. Any refunds will be returned to the credit card used to make payment.  

Our Refund Policy is as follows:

• 100% refund if the delivery is cancelled before a Courier is en route to pick up.
• 50% refund if the delivery is cancelled when the Courier is en route to the pick up or is unable to pick up the package (the package isn’t ready at the given time, we cannot get a hold of the pick up customer, etc). 
• Customers receive no refund if the delivery is cancelled or failed once the Courier has left the pick up address and/or is en route to drop off.
• No refunds are provided when the drop off customer refuses a package.

While this is very rare, we want you to feel completely confident when ordering with Good Foot. We’re fully insured for these situations, and we take full responsibility for covering the cost of any item that is lost, damaged, or stolen during the delivery process.

If your order arrives damaged: Please contact our Customer Service team at info@goodfootdelivery.com as soon as possible so we can look into it and arrange a resolution.

If your order is lost or stolen: In these cases, we will likely be aware of the issue before you are. Our Customer Service team will reach out to you directly to explain what happened and will promptly arrange a refund.

For more details, please see our Terms and Conditions.

Please see our Terms and Conditions here.

Head to our Forgot Password page to reset your password. An email will be sent with your username and a link to reset your password.

Couriers have been instructed to wait up to five minutes for an order upon arriving at the pick-up location.  If the Courier does not receive the package within five minutes upon arrival at the pick-up location, customers are charged an additional $1.00 per 5 minute increments or the order is marked as “failed” and the customer will be charged for 50% of the cost of the delivery – whichever option the customer chooses.  Please see our refund policy for more information.

We’re sorry that you haven’t received your order!  There are various reasons you may not have received your item. Please contact the Good Foot Customer Service team at info@goodfootdelivery.com and they will be more than happy to help locate your package. 

Please note: Good Foot Delivery is not liable for non-delivery or loss of any order contents unless the Client provides written notice within 2 business days of the delivery date stated in the Order Confirmation.

You can reach us from 9:00am to 5:00pm by phone at (416) 572-3771 or email us at info@goodfootdelivery.com