FAQs

We operate primarily within Toronto, although we service parts of North York, Etobicoke and Scarborough. All “M” postal codes are within our delivery area.

Monday to Friday 9:00 AM to 5:00 PM
Last pickup at 3:30 PM
At this time, we do not complete deliveries on the weekend.

We are closed on all public holidays including:
New Year’s Day
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day

Additionally, we are closed from December 24th, 2026 to January 3rd, 2027. We reopen on Monday, January 4th, 2027.

At this time, all customers must create an account with us to place an order.

At this time Good Foot Delivery does not offer shipping supplies. You are responsible for ensuring your orders are properly packaged. Couriers do not accept responsibility for any products damaged due to poor packaging by the customer. The Courier reserves the right to refuse products they consider improperly packaged without liability to deliver the package on time. Refunds will not be issued for improperly packaged products.

For a Basic order, the cut-off time is 1:00 pm. For an Express order, the cut-off time is 3:30 pm. Please note, that exceptions apply.

Please note, as our Couriers take transit to deliver orders, we are unfortunately limited with the size, weight and sometimes the types of items we can deliver.

We accept packages in varying sizes, however we cannot accept packages larger than a milk crate, at 12′ X 12′ X 12′, with some exceptions. If you have a package larger than this, please contact us directly before placing your order to see if we can accommodate your order. Additional fees may apply.

Good Foot Delivery accepts orders up to 8 lbs and no bigger than a milk crate, with some exceptions. If your package is larger or heavier than this, please contact us directly to see if we can accommodate your request. At times, we may ask that the order be split into multiple orders. This allows us to send more than one Courier to complete the order.

There will be additional overweight fees applied to your order if you fail to place more than 1 order for an oversized or over weight item, without prior approval. 

Due to the time sensitivity of deliveries, you are not able to amend or cancel a delivery on your account. We ask that you reach us from 9:00 am to 5:00 pm by phone at (416) 572-3771 or email us at info@goodfootdelivery.com with any requested changes.

You can reach us from 9:00 am to 5:00 pm by phone at (416) 572-3771 or email us at info@goodfootdelivery.com

For standard accounts (both individual and business), your credit card will be automatically charged once the order is completed.

Businesses planning to place multiple weekly orders can contact us to discuss monthly invoicing options (via QuickBooks, EFT, or cheque).

Please note that we do not accept cash or e-transfers, and couriers are unable to accept payment at the door.

Yes, we do. If you prefer contactless delivery, simply indicate this when placing your order. Our courier can pick up or leave the package in a safe, agreed-upon location (for example, outside your door or with a concierge.)

If you have specific instructions for your building or address, please include them in the order notes. We’re happy to accommodate whenever possible.

Please note that deliveries requiring proof of age or a signature must still be completed in person to comply with regulations.

Absolutely! Before you finalize your order, simply select the “Request Signature” option at checkout to require a signature upon delivery.

Absolutely – this is currently our default delivery method unless otherwise specified in the comments. Please let us know your preference in the comments section of the order form. Useful information includes details of the spot where the package can be dropped off (e.g. unit door, behind porch table or planter), building buzz code. We will also send you an email confirming delivery. Our Couriers may call you if needed.

Once your package has been delivered, you’ll receive a confirmation email with key details, including the delivery location, time, and recipient name. If the package was not handed directly to the recipient, a photo will be included showing where it was left.

If we’re unable to complete delivery according to the order instructions, our Customer Service team will contact you to discuss next steps.

We will investigate each instance on a case by case basis to determine if a refund is applicable. Any refunds will be returned to the credit card used to make payment.  

Our Refund Policy is as follows:

• 100% refund if the delivery is cancelled before a Courier is en route to pick up.
• 50% refund if the delivery is cancelled when the Courier is en route to the pick up or is unable to pick up the package (the package isn’t ready at the given time, we cannot get a hold of the pick up customer, etc). 
• Customers receive no refund if the delivery is cancelled or failed once the Courier has left the pick up address and/or is en route to drop off.
• No refunds are provided when the drop off customer refuses a package.

You will receive an order confirmation email once the order has been completed. This will include the name of the recipient. If it has been delivered to a concierge or reception desk, this will be indicated as well. Alternatively, you can find information on who accepted the package on your Good Foot account through your order history. Select the order you are inquiring about and all the details regarding the delivery should be there.

Please see our Terms and Conditions here.

Head to our Forgot Password page to reset your password. An email will be sent with your username and a link to reset your password.

Couriers have been instructed to wait up to five minutes for an order upon arriving at the pick-up location.  If the Courier does not receive the package within five minutes upon arrival at the pick-up location, customers are charged an additional $1.00 per 5 minute increments or the order is marked as “failed” and the customer will be charged for 50% of the cost of the delivery – whichever option the customer chooses.  Please see our refund policy for more information.

We’re sorry that you haven’t received your order!  There are various reasons you may not have received your item. Please contact the Good Foot Customer Service team at info@goodfootdelivery.com and they will be more than happy to help locate your package. 

Please note, Good Foot Delivery will not be liable for any non-delivery or loss of any of the contents of any order unless the Client gives written notice of the non-delivery of the order within 2 business days of the date for delivery stated in the order Confirmation.